We stand by a satisfaction guarantee policy for any custom-made orders and repairs, both for in-house work and work provided by our consignment artists. Due to the nature of the work, we do not accept returns or offer refunds for custom-made orders and repairs. However, we will remake the work until the customer is satisfied.

Your custom-made jewellery is guaranteed against manufacturer defects for a period of one year from the date full payment is received. We will continue to honour this warranty. We ask that our customers contact us via our email [email protected] with any issues that may arise on any custom or repair work completed dating back to January 2020. Our warranty does not apply to items that are damaged due to abuse, misuse, negligence or accidents, exposure to environmental conditions, or an act of God.


18Karat Studio+GalleryCUSTOMER CARE